FAQs

### Frequently Asked Questions (FAQ)

**Last Updated: January 08, 2026**

Welcome to the **THE POLKA DOT STORE 55** FAQ! We've compiled the most common questions to help you shop with confidence. If you don't find what you're looking for, feel free to reach out—we're happy to help!

#### 1. What kinds of products do you sell?
We specialize in polka dot-inspired fashion, accessories, clothing, home decor, gifts, and more! Everything is curated for fun, playful style with high-quality materials.

#### 2. Where are you located and do you have a physical store?
We're based in Mississauga, Ontario, Canada. Currently, we operate as an online-only boutique with no physical storefront—everything ships directly from our team here!

#### 3. How long does shipping take?
- Within Canada: 5–10 business days for standard shipping.
- International: 7–21 business days.
Processing time is usually 1–3 business days. Tracking info will be emailed once your order ships.

#### 4. Do you offer free shipping?
Yes! Free standard shipping on all orders over $100 within Canada.

#### 5. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure methods listed at checkout.

#### 6. What is your return and refund policy?
All sales are final, but we accept returns/refunds for damaged or defective items if reported within 7 days of delivery (with photos). See our full [Refund and Return Policy](#) for details.

#### 7. How can I track my order?
You'll receive a tracking number via email as soon as your order ships. Check your inbox (including spam) or contact us if you need help.

#### 8. Do you ship internationally?
Yes, we ship to select countries including the US, UK, and parts of Europe. Customs fees and taxes are the customer's responsibility.

#### 9. My order hasn't arrived yet—what should I do?
First, check your tracking info. If it's delayed beyond the estimated time, reach out to us with your order number and we'll investigate right away!

#### 10. How can I contact you?
We're here for you!  
**Email:** whymac5151@gmail.com (fastest response, usually within 24 hours)  
**Phone:** 1-416-574-0564  
**Address:** 3121 Kirwin Ave #702, Mississauga, Ontario L5A 3K9, Canada

Thank you for choosing THE POLKA DOT STORE 55—your questions help us improve! Let's keep the dots rolling! 🔴🟣🔵🟢